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Please be informed that we do not offer any form of Loan services. Anybody telling you about loan services is not representing us. Always check your address bar that you are on https://www.9jacash.com. WASH YOUR HANDS ALWAYS AND STAY SAFE!

REFUND POLICY

1. E-currency funding is final. You cannot request for a refund of your money once your e-currency account has been funded otherwise you will need to place a sell order to the company.

2. 9jaCASH ensures that all orders are settled within 2 hours except if there is any delay which could be as a result of long queues, customer’s verification process, bank transfers, or any other unforeseen circumstance. Customers who want a refund can do so only if 9jaCASH have not settled their order within 3 working days of payment.

3. Refund requests are subject to Admin’s approval. This can take between 2-3 working days and within this period, the customer is free to call back and stop the refund appeal.

4. If a customer places an order via our website to purchase an e-currency and we were unable to meet up with the demands of such a customer because of unavailability of the requested e-currency. We shall refund 100% of any payment made by the customer.

5. Refund can only take place if we did not complete the order in 3 working days. However, such a client will have to officially request for the refund of his/her money by contacting our support which must be done in writing.

6. Only VERIFIED customers can request for a refund.